Refund policy

Last updated: 20 August 2026

Everything we sell is a digital product — a printable PDF coloring book that you download. Nothing is posted to you, so there is nothing to send back. That changes how refunds work compared with a normal shop, and this page explains exactly where you stand.

Our position on refunds

Because our products are digital files that are delivered immediately and can be kept and printed forever, we do not offer refunds, returns or exchanges once your download has been made available to you.

You can see the number of pages, the paper size, the file format and several real preview pages on every product page before you buy. Please look at those first. If anything is unclear, email us before you order and we will answer honestly — we would much rather talk you out of a book than take money for one you do not want.

When we will always put it right

The rule above is about changing your mind. It is not about us getting it wrong. If something is actually wrong with what you received, contact us and we will fix it or refund you in full. That includes:

  • The file is corrupted, will not open, or will not print properly
  • You received the wrong book
  • The book does not match what the product page described — for example the page count is wrong, or pages are missing
  • Your download link never arrived, or stopped working before you could use it
  • You were charged twice for the same order

In most of these cases the quickest fix is simply for us to send you the file again, and we will do that straight away. If we cannot make it right, you get your money back.

If you bought by mistake and have not downloaded

If you ordered the wrong book, or ordered twice by accident, and you have not downloaded the file yet, email us within 14 days and we will refund you or swap it for the book you actually wanted. Just tell us what happened.

Your statutory rights

Nothing on this page takes away rights you have under the consumer law of the country you live in. If the law where you live gives you a right that this policy does not, that law wins. Consumers in the European Union in particular have protections around digital content that cannot be signed away, and we will always honour them.

How to reach us

Email hello@thebrainsprinkles.com with your order number and a short description of the problem. A real person reads every message. If you are reporting a file problem, telling us which device and program you opened it in helps us fix it faster.

If you are an EU consumer and we cannot resolve a complaint between us, you can also use the European Commission's online dispute resolution platform at ec.europa.eu/consumers/odr.

The Brain Sprinkles
Perkūnkiemio g. 19, 12120 Vilnius, Lithuania
hello@thebrainsprinkles.com